Privacy Policy

money money money | SYMO Interactive Pty Ltd

Last updated: 22 October 2026

At money money money, operated by SYMO Interactive Pty Ltd (we, us, our), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our websites, purchase products, enrol in courses, subscribe to communications or interact with our services.

We aim to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

1. Information we collect

Depending on how you interact with us, we may collect:

• Your first and last name

• Your email address

• Your contact and billing information

• Records of purchases, payments and refunds

• Course enrolments, access details and learning progress

• Communications and enquiries you send us

• Newsletter subscriptions and communication preferences

• Website activity, IP addresses, browser information and device identifiers

• Information collected through cookies, tracking pixels and similar technologies

We generally collect information directly from you when you make a purchase, create an account, complete a form, subscribe or contact us.

We may also receive relevant information from service providers that help us operate our business.

We seek to collect only information reasonably necessary for our business activities. We do not intentionally collect sensitive personal information unless there is a lawful and appropriate reason to do so.

2. How we use your information

We collect and use personal information to:

• Create and manage customer accounts

• Deliver purchased courses, products and educational materials

• Process payments and issue purchase confirmations

• Maintain transaction records and comply with legal obligations

• Respond to enquiries and provide customer support

• Send important service, course and account communications

• Send newsletters, educational content and promotional communications where permitted by law

• Analyse website usage and improve our products and services

• Measure the performance of marketing and advertising

• Protect our services against fraud, misuse and unauthorised access

Where reasonably practicable and lawful, you may interact with us anonymously or using a pseudonym. However, certain information is necessary to process purchases, maintain course access and provide customer support.

If you choose not to provide information required for a particular service, we may be unable to provide that service.

3. Platforms and service providers

We use trusted third-party providers to deliver our services.

Thinkific

Thinkific is our online course platform. It processes information necessary to create customer accounts, manage enrolments, provide course access and record learning activity.

Website: https://www.thinkific.com

Kit (formerly ConvertKit)

Kit is our email communication and marketing platform. We use Kit to manage subscriber information, communication preferences, educational newsletters, customer communications and promotional emails where permitted.

Website: https://kit.com

Stripe

Stripe is our payment processing provider. It processes payment information, facilitates transactions and supports payment security and fraud prevention.

Website: https://stripe.com

We may also use other providers for website hosting, analytics, advertising, business administration, technical support and security.

We take reasonable steps to select appropriate providers and safeguard personal information handled through these services.

4. Payments and financial information

Online payments are processed through Stripe.

We do not directly store complete credit card numbers or card security codes on our own systems.

Stripe may collect and process payment information, billing details, transaction data and information required for payment security, identity verification and fraud prevention.

Payment information is handled in accordance with Stripe's applicable terms and privacy practices.

For more information, visit https://stripe.com/au/privacy.

5. Email communications and marketing

We may send emails relating to your purchases, course enrolments, account access and important service updates.

We may also send newsletters, educational materials, product announcements and promotional communications where we have your express or inferred consent, or are otherwise permitted by law.

We manage marketing communications in accordance with the Spam Act 2003 (Cth).

Our marketing emails identify the sender and provide a functional way to unsubscribe, as required by law.

You can unsubscribe from marketing emails at any time. We will action unsubscribe requests within five working days, as required by law.

Unsubscribing from marketing does not prevent us from sending essential transactional, account or service-related communications.

We do not automatically treat every product purchase as unrestricted consent to receive unrelated marketing communications.

6. Cookies, tracking pixels and analytics

Our websites and online learning platforms may use cookies, tracking pixels and similar technologies to understand how visitors interact with our content, products and services.

These technologies may be provided by third-party platforms, including Google, Meta (Facebook and Instagram), and other advertising and analytics providers.

Depending on the technologies in use, information collected may include:

• IP addresses and approximate location

• Browser and device information

• Pages visited and interactions with our websites

• Website referral sources

• Advertising interactions and campaign performance

• Purchase activity and website conversions

• Cookie identifiers and other online identifiers

We may use this information to:

• Analyse website traffic and visitor behaviour

• Improve our websites, products and educational services

• Measure the effectiveness of marketing and advertising campaigns

• Understand how customers interact with our content

• Deliver relevant advertising, including remarketing to previous website visitors

• Measure sales, purchases and other website conversions

Information collected through these technologies may be shared with relevant advertising and analytics providers, which may process information in accordance with their own privacy policies.

We do not sell, rent or trade customer personal information or customer contact lists. We do not provide customer databases to unrelated third parties for their independent marketing campaigns.

We take reasonable steps to minimise the personal information collected through these technologies and do not intentionally disclose sensitive personal information through advertising tracking pixels.

Where required by applicable law, we will provide appropriate notices, obtain consent or offer relevant privacy choices.

You can manage certain tracking technologies through your browser settings and the advertising preferences offered by relevant platforms. You may also contact us to request that we stop using personal information we control for targeted advertising, subject to applicable legal and technical limitations.

For questions about how your information is used, please contact us through https://www.moneypodcast.com.au.

7. Sharing and disclosure of information

We do not sell, rent or trade your personal information or customer contact lists.

We do not provide customer databases to unrelated third parties for their independent marketing purposes.

We may share personal information with trusted service providers where reasonably necessary to:

• Deliver educational products and services

• Host customer accounts and manage course enrolments

• Process payments and prevent fraud

• Send authorised communications

• Maintain website functionality and security

• Provide analytics and advertising services described in this policy

• Meet accounting, record-keeping and legal requirements

These providers include Thinkific, Kit, Stripe and relevant technology, analytics and advertising providers.

Certain website and device information may be disclosed to advertising and analytics providers through tracking technologies, as explained in Section 6.

We may also disclose information where required or authorised by Australian law, court orders or other applicable legal obligations.

We do not otherwise disclose personal information to unrelated third parties without a lawful basis.

8. Overseas storage and processing

Some of our service providers operate internationally.

Personal information may be transferred to, stored in or accessed from countries outside Australia.

Our providers include organisations operating in:

• Canada, including Thinkific

• The United States, including Kit and international technology providers

Other countries may also be involved where our service providers use international infrastructure, subcontractors or support services.

Where applicable, we take reasonable steps to protect personal information disclosed to overseas recipients, including considering provider security arrangements, contractual protections and applicable privacy obligations.

Privacy and data protection laws in other countries may differ from Australian law.

9. Security of personal information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

• Using established technology and payment providers

• Restricting access to personal information to authorised personnel

• Using appropriate account authentication and access controls

• Reviewing the security of systems and service providers

• Managing suspected security incidents and data breaches

No internet-based system can be guaranteed to be completely secure.

If a data breach occurs, we will assess the circumstances and make any notifications required under applicable law.

10. Retention and deletion

We retain personal information only for as long as reasonably necessary for legitimate business activities, including:

• Delivering purchased products and maintaining customer access

• Managing ongoing subscriptions and communications

• Maintaining financial and transaction records

• Resolving disputes and responding to enquiries

• Meeting tax, accounting and other legal requirements

Where information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it, unless retention is required or permitted by law.

You may request deletion of your personal information by contacting us.

Some information may need to be retained to comply with legal obligations or maintain necessary transaction records.

11. Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.

You may also request deletion of information where appropriate.

Requests can be submitted through our website:

https://www.moneypodcast.com.au

Please identify your request as a privacy enquiry and provide enough information for us to locate your records.

We may need to verify your identity before providing access to personal information or making account changes.

We will respond within a reasonable timeframe and explain any lawful reason for refusing a request.

We do not charge a fee to submit an access or correction request. Any permitted charge for providing access would be reasonable and communicated in advance.

12. Privacy enquiries and complaints

If you have a question or complaint about how your personal information has been collected, used, stored or disclosed, please contact:

SYMO Interactive Pty Ltd

Website: https://www.moneypodcast.com.au

Please submit your enquiry through the contact options on our website and identify it as a privacy complaint.

We will investigate privacy complaints fairly and aim to provide a response within 30 days.

If we need additional time, we will endeavour to explain the reason for the delay and provide an updated timeframe.

If you are dissatisfied with our response, or we have not resolved your complaint within a reasonable period, you may be eligible to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), where it has jurisdiction.

OAIC website: https://www.oaic.gov.au

13. Automated systems and decision-making

We may use automated systems to process payments, manage course access, deliver communications, detect potentially fraudulent activity and perform other routine administrative functions.

We do not currently use automated systems to make, or substantially and directly contribute to making, decisions that could reasonably be expected to significantly affect an individual's rights or interests.

If we introduce such automated decision-making in the future, we will review our practices and update this policy to meet any applicable disclosure requirements.

14. Third-party websites

Our websites and educational services may contain links to external websites and services.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.

The latest version will be made available on our website, together with its last updated date.

Where appropriate or legally required, we will provide additional notification of material changes.

16. Third-party privacy policies

For further information about the privacy practices of our main service providers:

• Thinkific: https://www.thinkific.com/privacy-policy/

• Kit: https://kit.com/privacy

• Stripe: https://stripe.com/au/privacy

17. Contact us

For privacy enquiries, requests to access or correct personal information, complaints or questions about this policy, please contact:

SYMO Interactive Pty Ltd

Website: https://www.moneypodcast.com.au